In rare cases Google Wallet will put a hold on an order while it verifies the purchase, which can sometimes delay receiving items by several days. We've found that in almost all cases, the purchases arrive within a few days, once Google is able to verify the purchase. The charges may appear as "Pending" on your account during this time.
If you have been waiting for more than a few days and still have not received your items, please contact us using the "New" button in the upper right of this page, and let us know the following information:
- Your TinyID - Your email address associated with Google Wallet - Receipt numbers for items purchased
We can use this info to track down the purchase information and assist you as best we can.
We're very appreciative that you decided to make a purchase in one of our games, and will do everything we can to make sure you receive it. We're also working closely with Google to minimize this issue going forward.