First follow this link on your device: https://play.google.com/store/apps/details?id=com.xtralogic.android...

Alternatively you can search for "Log Collector" and look for the one made by Xtralogic, Inc.(it is normally the top result). 

Once you have downloaded the app open Tiny Village and play until the game crashes. If it doesn't crash then, yay! Go play some Tiny Village!

If the game does crash, then after the crash happens, open up the Log Collector. You will be given a prompt that tells you what the collector is doing. Feel free to read it, then hit "Okay."

The Log Collector should process for a few seconds, then give you the option to send the log file. Choose whichever email client you use so you can send the log. Please forward this to our Support@Tinyco email address. When sending the email make sure to include the name of the game and your previous ticket number. A detailed description of when the crash occurred would also help us out tremendously.

After that you're all set! Just sit back, relax, and let our engineers work their magic! Thanks for helping us to help you! 

In rare cases Google Wallet will put a hold on an order while it verifies the purchase, which can sometimes delay receiving items by several days. We've found that in almost all cases, the purchases arrive within a few days, once Google is able to verify the purchase. The charges may appear as "Pending" on your account during this time.

If you have been waiting for more than a few days and still have not received your items, please contact us using the "New" button in the upper right of this page, and let us know the following information:

- Your TinyID
- Your email address associated with Google Wallet
- Receipt numbers for items purchased

We can use this info to track down the purchase information and assist you as best we can.

We're very appreciative that you decided to make a purchase in one of our games, and will do everything we can to make sure you receive it. We're also working closely with Google to minimize this issue going forward.

On Tiny Zoo:

There is a new feature of Tiny Zoo that will allow you to transfer your game by yourself, instantly. This requires you to have your OLD device still with you, as well as a NEW device with a camera included. If you have both devices, you can complete the transfer on your end within the next five minutes.

To start transferring, make sure your Tiny Zoo is updated to at least version 1.8.2. Open your game, tap MENU, followed by TRANSFER YOUR ZOO. For more information about the in-game transfer feature, visit http://bit.ly/tinyzootransfer.

For all other TinyCo Games:

We can help! For all TinyCo games besides Tiny Zoo, you will need to contact TinyCo Support (using the form at the bottom of this page) to transfer the game. When contacting us, please include as much of the following information as possible:

• The UDID from your old device, if you have it handy.
• The TinyID from your old device, if you made one.
• The UDID from your new device.
• Which game(s) you need transferred.

Once we have this information, we can help transfer your game to your new device.

For Tiny Village Android:

Please forward us the following information:

• Your TinyID from your OLD device.
• Your TinyID on your NEW device. If your device does not yet have one, please install Tiny Village and set up a new account. Please note that this will become your permanent new TinyID.